Refund policy
Effective Date: 01/06/2025
At Solaceé, we are committed to delivering jewelry that embodies beauty, durability, and elegance. Your satisfaction is our top priority. If something isn't right, we’re here to help.
Returns
We offer returns within 7 days of delivery for unused, unworn, and undamaged items in their original packaging.
To be eligible for a return:
-
The item must be in its original condition (unworn, unused, and unwashed).
-
All original packaging, tags, and jewelry pouches must be included.
-
You must have the order confirmation or proof of purchase.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
To initiate a return, please contact us at solaceeofficial@gmail.com with your order number and reason for return.
Refunds
Once your return is received and inspected:
-
If approved, your refund will be processed to your original payment method within 7–10 business days.
-
If your return does not meet our conditions, we may deny the refund or offer a partial one.
Non-Returnable Items
Due to hygiene and safety reasons, the following cannot be returned:
-
Earrings
-
Personalized or custom-made pieces
-
Sale or discounted items (unless damaged or defective)
Damaged or Wrong Products
Received a defective or incorrect item? We're so sorry!
Please email us within 48 hours of delivery at solaceeofficial@gmail.com with:
-
Your order number
-
Clear photos of the item and packaging
We’ll resolve it quickly—either by sending a replacement or issuing a full refund.
Contact Us
For any questions or concerns, reach out to our team:
📧 solaceeofficial@gmail.com
📞 +919737439122